With spiceworks free knowledge base kb software, youll be able to. You can add topics with scope, role class, see also, lower, upper, instance, etc. Publish and manage articles, white papers, user manuals, business processes, faqs, online help, apis and any other type of information. Open source software is software where you can modify the code, but it isnt necessarily free of charge. Youll be able to use our cloud software to create an online knowledge base with all your businesss data. This opens them up to focusing on more complex issues. Application for mind mapping, knowledge management, project management. Knowledge management software open source knowledge base. The world wide web largely has open source software at its core and resourcespace is proud to be among those supporting the cause. Heres a quick guide for you to learn what is a knowledge base.
Compare the best free open source knowledge management software at sourceforge. Best free and open source knowledge management software knowledge management is a set of processes that govern the creation, distribution, and utilization of human intellect. Product details free form database software that takes input in a word processor format to capture and edit all information to build a knowledge base. Goozzee is the next free open source knowledge base software for windows. Developers are also interested in software that they can freely integrate into other systems without paying for expensive licenses, or being restricted by the license terms. Fully customizable free knowledge base software, flowlu offers exceptionally powerful tools to create fully customizable knowledge bases. It provides a wysiwyg text editor to add text, images, symbols, tables, and web pages. Tiki can be used to create all kinds of web applications, sites, portals, knowledge base, intranets, and extranets. I want to build a web based knowledge base system for our call center. Customers like to find answers to their questions without having to reach out to customer support. Most open source knowledge base software is available to community users free of charge, but if you are a larger company you will need to. Developers are also interested in software that they can. However you plan on using your information, weve analyzed more than 200 different knowledge management solutions in capterras directory to come up with this list of the top five free km software options. Its start plan is free for up to one agent and includes email ticketing, web portal support, knowledge base, and multilingual controls.
Access and retrieval of critical information has never been easier, thanks to the open source knowledge base software bitrix24 provides. Develop, organize and communicate your ideas and knowledge in the most. Share information with your team, and find it every time you have a question. Knowledge management software open source knowledge. Phpkb is an open source knowledge base software that can be pretty much anything you want it to be. After all, the more targeted your faq page is, the fewer calls your customer service agents have to field. Documize is primarily built on an open source knowledge base model but interestingly uses a combination of open source software and proprietary tools. Free open source windows knowledge management software. Knowledge base software is an application your company can use to publish every article and document necessary for customers to solve problems themselves. A knowledge base software equips you with the right tools to build online documentation, guides, manuals, faqs, and other types of knowledge bases for your product, service, or organization.
The structured wiki has hundreds of plugin and is used as an intranet or extranet to run project and team workspaces, manage documents and knowledge bases, and implement other collaborative tool. To save some development time, i am looking for a open source. Best knowledge base, faq software supportbee supportbee. Free open source knowledge management software sourceforge. You wanted to use that product free of charge, you dont want to. Your customers will be able to access the information that you publish through a website, where they can find answers for their questions about your product before sending in a.
The top 10 free and open source knowledge management software. New versions of the software should be released several times a quarter and even several times a month. First, choose whether you want the knowledge base within your company or a certain projectworkgroup. Also known as a semiopen source knowledge base, this resource is like a diy help center where your customers can find useful information such as best. The knowledge base software is an application that helps you create, organize, and publish information about your product or service. With bitrix24 knowledge base software open source, creating a knowledge base has never been easier. Openkm is available in the sourceforge directory, the database of open source software and rated 4. Tiki is the open source web application with the most builtin features.
In addition to the obvious cost savings, open source database software have now reached feature parity with their proprietary cousins. Openkm is more of a knowledge management solution, so that means if youre looking for a customerfacing knowledge, in this case, openkm may not be for you. You are going to build a similar solution and you can take the existing code. It is easy to use and has a track record of stability and security making it a good choice of forum for your website.
It is a powerful knowledge management system open source that allows the customers to centralize and manage internal documents. Theres no denying that its important to have robust knowledge management software. A common misconception is that the free in foss terms actually means free from cost but this is not strictly true. Document360 is a standalone knowledge base that allows you to create a selflearning hub for your employees and customers alike. Bitrix24 offers open source knowledge base software for enterprise companies to small and mediumsized businesses and startups, and one thing they all have in common is the need to centralize information for easy access. Raneto is an open source knowledgebase platform that uses static markdown files to power your knowledgebase. Like to share content with fellow it pros and encourage users to help themselves.
Top open source knowledge base solutions knowledgeowl. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. A customer support portal example in freshdesk source. Improve your teams efficiency through knowledge sharing. Open source knowledge base software the cloud tutorial. When selecting a free knowledge management solution for your company, look for faq software that is open source or free and does the following. This customisable internal knowledge base features a lean design and dedicated features that make it suitable for companies of all sizes. Simple create and manage an entire knowledgebase using your favorite text editor. It is actually a philosophy based on collaboration and sharing in whatever domain it is applied. What is the best open source software for knowledge. Twiki is leading open source enterprise wiki and web application platform used by 50,000 small businesses, many fortune 500 companies, and millions of people. There are dozens of free internal knowledge base software providers out there. However, open source knowledge base software may or may not be free of charge. On the other hand, the source code in an open source software can be.
Company knowledge base in a single point use flowlu to create a company knowledge base with all your important data. Bold360s knowledge management system identifies friction points and gaps where new knowledge articles are required. This is both a gift and a curse because your it team will have to maintain the platform inhouse. Just as important though, the open source model provides a less obvious benefit. Free knowledge base software and its disadvantages document360. Apr 16, 2018 open source knowledge base software gets a lot of interest for its potential to be free. The top 10 free and open source knowledge management. The free version also offers customized branding, which allows users to incorporate brand logos and colors to the interface.
Open source knowledge base software gets a lot of interest for its potential to be free. An open source knowledge base software can be used for a variety of reasons. Discover these top 10 free and open source knowledge management software and select the one that helps in meeting your organizations goals. Open source knowledge base software vs saas solution. Aug 28, 2019 6 toprated free and open source database software solutions. There is also the option of a freemium knowledge base software like slimfaqs, or even an open source knowledge base like openkm, which. The first two software freeplane and freemind in this article are mind map software in which you can create detailed mind maps of databases. Both these software pack all the necessary as well as advanced tools to create, edit, and analyze mind maps. It helps you create and maintain a knowledge base for your teams. Downloadable trial of phpkb knowledge base software. That said, it is part of the broader proprofs learning management, help desk, and training software system, so your knowledge base could be bundled with other solutions if needed. If you need a publicly available knowledge base, then you need to. There are many business benefits from using knowledge management software.
Getapp is your free directory to compare, shortlist and evaluate business solutions. Discover five great, free knowledge management solutions for small and midsize. Its free for unlimited users, available on mobile and desktop. Build and manage your knowledge base with exo platform knowledge management software. Open source products have a wealth of data available through the community. You wanted to use that product free of charge, you dont want to pay for it. Also known as a semiopen source knowledge base, this resource is like a diy help center where your customers can find useful information such as best practices, technical bulletins, tips, and workarounds in one central place. Bold360s knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and ai chatbots are always armed with everything they need to create great outcomes. Open source knowledge base software the open source knowledge base software is developing at a frantic pace. Search a portfolio of free knowledge management software, saas and cloud applications. As a dedicated knowledge management solution, proprofs knowledge base is great for teams that want to strictly focus on km and dont need a larger business software suite. Say so long to hunting through email and sticky notes to find that allimportant howto just add critical info to the knowledge base and share with your fellow it pros.
Forget about recurring billing that only hurts your bottom link. Business management software for internal knowledge management. In this case, you will need your developers to integrate them into your systems and maintain the sites. Before you go through the details of each knowledge management software, below is the comparison chart showing you the overview of the features included in these tools.
The end result acts as a selfservice online repository of information hence, the term knowledge, typically for a product, process, or any topics of interest shared by a group, team, department, organization, etc. I want to build a webbased knowledge base system for our call center. Sep 29, 2015 free open source knowledge base software. You can also create a knowledge base inside individual workgroups and projects. Comment hover links let you read in an ajax generated hover window, the comments to an article in the main list view without having to go to the comments page. With exo platform, you can organize, store, share and collaborate on your documents. Fluxbb is another free and open source forum software platform that is lighter and faster and can be an alternative to heavy forum software applications. Kwok information server is an open source it management system, providing it asset tracking hardware inventory and software license, issue tracking helpdesk, service contract management, vendor contact management, and knowledge base. Documize is an open source knowledge base that makes use of wiki open source software in combination with proprietary tools. Knowledge management software open source knowledge base platform exo. Free, secure and fast knowledge management software downloads from the.
Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a customer facing faq tool. Comment hover links let you read in an ajax generated hover window, the comments to an article in the main list view without having to. When someone is asking about open source software there are only two possible reasons. Free knowledge base software and its disadvantages. Allows for searching a knowledge base by keywords or terms aggregates content from both external and internal sources keeps track of where the information comes from like which employee contributed it. It is a powerful wiki software that lets you centralize and manage internal documents with the ability for external parties to view and access them. But, even though all internal databases have the same basic function, each platform offers a unique set of features. Highly configurable and modular, all features are optional and administered via. Knowledge base software novo solutions web software. Also known as a semi open source knowledge base, this resource is like a diy help center where your customers can find useful information such as best practices, technical bulletins, tips. As companies grow, it becomes difficult to manage and communicate the knowledge across different departments, opus acts as a single source of truth. The osi open source initiative is intended to help the many to make the most of the software that is produced, thereby furthering mankinds common interests, rather than those of just an individual or single organisation. It lets you organize and manage your knowledge database using topic maps.
Aug, 2019 deskero is a cloudbased help desk and ticketing system for businesses of all sizes. In this article, i will cover 4 open source knowledge base software for windows. Our free knowledge base software gives you the tools to do everything you need for free. And because its always available, customers and support agents can use this selfservice portal to find the right information. If you would like to have a trial version of phpkb knowledge base software that you can download and install on your own server for evaluation purpose, then you can contact us to get a 30day trial version of the software. Proprofs knowledge base software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. Sep 28, 2018 in this article, i will cover 4 open source knowledge base software for windows. It reduces the need for companies to handle and store large amounts of paper or records in various formats with various storage. Some free knowledge management software is usually open source and dedicated knowledge bases. Knowledge management software 2020 best application. Airtable is cloudbased database software that comes with features such as data tables for capturing and displaying information, user permissions for managing the database, and file storage and sharing capabilities with document history tracking. May 30, 2012 i think user is right on the money about evernote product. Best free and open source knowledge management software.126 1036 847 511 691 283 456 855 1488 727 87 805 1519 1250 684 1097 989 545 1387 1096 89 243 786 1421 481 837 1359 1407 1437 33 536 1277 753 1307 215 1048 1113 780 22 294 179 681 1170 421 499 1016 47 562